Payment Terms & Chargeback Policy

Effective Date: 13-December-2024
Company Name: Xpezia Pakistan
Contact Email: info@xpezia.com.pk

1. Purpose

This policy outlines the terms governing payments, billing, and dispute handling for all services provided by Xpezia Pakistan.

By making any payment, the client agrees to all terms stated in this policy.

2. Payment Terms

All services are provided on a prepaid basis unless otherwise agreed in writing
Work will commence only after payment confirmation
Payments must be made in full or as per agreed milestones

Failure to complete payment may result in:

Delay or suspension of services
Termination of the engagement

3. Nature of Charges

Payments made to Xpezia Pakistan may include:

3.1 Service Fees

Charges for:

Consultation
Execution
Communication and follow-ups
Process handling and support

3.2 Third-Party Costs

Charges related to:

Platform or provider fees
Government or filing costs
Tools, infrastructure, and subscriptions

These may be:

Paid directly by the client, or
Processed on behalf of the client

4. Pricing & Adjustments

All pricing is agreed prior to service initiation
Any additional requirements outside the original scope may be quoted separately
Prices are subject to change before confirmation, but not after payment is made

5. No Outcome-Based Payment

All payments are for services rendered, not for guaranteed results.

Clients acknowledge that:

Payments are not contingent on approval, success, or outcome
Third-party decisions do not affect payment obligations

6. Refund Reference

All refund-related matters are governed by the Refund & Cancellation Policy.

Clients are required to review that policy before making any payment.

7. Payment Processing & Fees

Payments may be subject to transaction fees, currency conversion charges, or processing deductions
Such charges are borne by the client
Xpezia Pakistan is not responsible for discrepancies caused by payment processors or banks

8. Chargeback & Payment Disputes

Clients agree not to initiate chargebacks or payment disputes without first contacting Xpezia Pakistan to resolve the issue.

In the event of a chargeback or dispute:

Services will be immediately suspended
All communication and work records will be submitted as evidence
The dispute will be formally contested

If a chargeback is resolved in favor of Xpezia Pakistan:

The client must repay the disputed amount
Additional administrative or recovery costs may apply

9. Fraudulent or Unauthorized Disputes

Initiating a chargeback after services have been delivered or work has commenced will be treated as a breach of agreement.

Xpezia Pakistan reserves the right to:

Deny any future services
Take necessary action to recover dues
Report the matter to relevant payment processors

10. Suspension of Services

Xpezia Pakistan reserves the right to suspend or terminate services if:

Payment obligations are not met
A dispute or chargeback is initiated
The client violates any terms or policies

No refunds will be issued in such cases.

11. Limitation of Financial Liability

Xpezia Pakistan’s financial liability, if any, shall not exceed the service fee paid directly to us.

We are not responsible for:

Third-party costs
Indirect or consequential financial losses

12. Binding Acceptance

By making payment, the client confirms that they:

Have read and understood this policy
Agree to all payment, refund, and dispute terms
Accept that payment constitutes full acceptance of all policies

13. Contact

For billing or payment-related queries:

info@xpezia.com.pk