Effective Date: 25-August-2023
Company Name: Xpezia Pakistan
Contact Email: info@xpezia.com.pk
1. Purpose
This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and service-related adjustments are handled by Xpezia Pakistan.
By engaging our services or making any payment, the client agrees to this policy in full.
2. General Policy
All payments made to Xpezia Pakistan are considered final and non-refundable, except where explicitly stated in this policy.
Refunds, if any, are not automatic and are subject to internal review and approval.
3. Separation of Charges
All payments fall into two distinct categories:
3.1 Third-Party Costs (Strictly Non-Refundable)
These include, but are not limited to:
- Platform or service provider fees
- Government or state filing fees
- Account opening or processing charges
- Infrastructure costs (VPS, hosting, tools, subscriptions)
These costs are either:
- Paid directly to third parties, or
- Consumed during service execution
Xpezia Pakistan does not retain these amounts and cannot guarantee their refund.
3.2 Service Fees (Conditional)
Service fees are charged for:
- Time, effort, consultation, and execution
- Process handling, communication, and follow-ups
These fees are not outcome-based and are generally non-refundable once work has commenced.
4. Cancellation Policy
4.1 Before Work Commencement
- Cancellation requests may be considered
- A partial refund may be issued after deducting administrative, onboarding, and processing costs
4.2 After Work Has Commenced
- Cancellation does not qualify for a full refund
- Any refund, if approved, will be:
- Partial only
- Based on work completed and resources utilized
- Determined solely by Xpezia Pakistan
5. Third-Party Rejection or Failure
If a service cannot be completed due to:
- Third-party rejection
- Compliance issues
- Policy changes
- Account suspension or closure
Then:
- No refund will be issued for third-party costs
- Service fees remain non-refundable for work already performed
Xpezia Pakistan does not guarantee approval or success where third-party decisions are involved.
6. Refund Consideration (Exceptional Cases Only)
In rare cases, Xpezia Pakistan may, at its sole discretion:
- Offer a partial refund of service fees
- Provide service credit
- Offer an alternative service or solution
Such decisions are:
- Case-specific
- Final and non-negotiable
7. Alternative Resolution Preference
Before issuing any monetary refund, Xpezia Pakistan reserves the right to:
- Offer an alternative service
- Reattempt the process (where feasible)
- Convert the paid amount into service credit
Acceptance of any alternative resolution will be considered a full and final settlement.
8. Refund Processing Time
Any approved refund will be processed within 30 business days from the date of written confirmation.
- Refunds will be issued via the original payment method where possible
- Transaction fees, currency conversion charges, or payment processing deductions may apply
9. Chargebacks & Disputes
Clients agree not to initiate chargebacks or payment disputes without first contacting Xpezia Pakistan.
In case of a chargeback:
- All services will be immediately suspended
- The matter will be formally contested with supporting documentation
10. No Liability for Business Impact
Xpezia Pakistan is not responsible for:
- Business losses
- Missed opportunities
- Account rejections, suspensions, or closures
Refund decisions are not influenced by perceived or claimed business impact.
11. Binding Acceptance
By making any payment or engaging any service, the client confirms that they:
- Have read and understood this Refund & Cancellation Policy
- Agree to all terms stated herein
- Accept that no claim based on lack of awareness will be considered
18. Contact
For any questions or concerns, please contact: info@xpezia.com.pk