Effective Date: 13-December-2024
Company Name: Xpezia Pakistan
Contact Email: info@xpezia.com.pk
1. Purpose
This policy outlines the terms governing payments, billing, and dispute handling for all services provided by Xpezia Pakistan.
By making any payment, the client agrees to all terms stated in this policy.
2. Payment Terms
- All services are provided on a prepaid basis unless otherwise agreed in writing
- Work will commence only after payment confirmation
- Payments must be made in full or as per agreed milestones
Failure to complete payment may result in:
- Delay or suspension of services
- Termination of the engagement
3. Nature of Charges
Payments made to Xpezia Pakistan may include:
3.1 Service Fees
Charges for:
- Consultation
- Execution
- Communication and follow-ups
- Process handling and support
3.2 Third-Party Costs
Charges related to:
- Platform or provider fees
- Government or filing costs
- Tools, infrastructure, and subscriptions
These may be:
- Paid directly by the client, or
- Processed on behalf of the client
4. Pricing & Adjustments
- All pricing is agreed prior to service initiation
- Any additional requirements outside the original scope may be quoted separately
- Prices are subject to change before confirmation, but not after payment is made
5. No Outcome-Based Payment
All payments are for services rendered, not for guaranteed results.
Clients acknowledge that:
- Payments are not contingent on approval, success, or outcome
- Third-party decisions do not affect payment obligations
6. Refund Reference
All refund-related matters are governed by the Refund & Cancellation Policy.
Clients are required to review that policy before making any payment.
7. Payment Processing & Fees
- Payments may be subject to transaction fees, currency conversion charges, or processing deductions
- Such charges are borne by the client
- Xpezia Pakistan is not responsible for discrepancies caused by payment processors or banks
8. Chargeback & Payment Disputes
Clients agree not to initiate chargebacks or payment disputes without first contacting Xpezia Pakistan to resolve the issue.
In the event of a chargeback or dispute:
- Services will be immediately suspended
- All communication and work records will be submitted as evidence
- The dispute will be formally contested
If a chargeback is resolved in favor of Xpezia Pakistan:
- The client must repay the disputed amount
- Additional administrative or recovery costs may apply
9. Fraudulent or Unauthorized Disputes
Initiating a chargeback after services have been delivered or work has commenced will be treated as a breach of agreement.
Xpezia Pakistan reserves the right to:
- Deny any future services
- Take necessary action to recover dues
- Report the matter to relevant payment processors
10. Suspension of Services
Xpezia Pakistan reserves the right to suspend or terminate services if:
- Payment obligations are not met
- A dispute or chargeback is initiated
- The client violates any terms or policies
No refunds will be issued in such cases.
11. Limitation of Financial Liability
Xpezia Pakistan’s financial liability, if any, shall not exceed the service fee paid directly to us.
We are not responsible for:
- Third-party costs
- Indirect or consequential financial losses
12. Binding Acceptance
By making payment, the client confirms that they:
- Have read and understood this policy
- Agree to all payment, refund, and dispute terms
- Accept that payment constitutes full acceptance of all policies
13. Contact
For billing or payment-related queries: